Terms & Conditions

  • Article 1: Scope 

    These general terms and conditions (hereinafter: the general conditions) govern all contracts, supplies and other services agreed between the customer and Outrgs VoF. 

    Outrgs VoF
    Beppy Nooijstraat 43
    2331HT Leiden
    The Netherlands

    By placing an order, the customer agrees to be bound by the general conditions. Unless Outrgs VoF has indicated otherwise in writing to the customer, the customer's own general terms and conditions shall not be accepted. 

    Article 2: Entering into a contract 

    Outrgs VoF shall confirm the customer's order by email. Contrary to Article 4.1 of the MITEX general terms and conditions, a contract is created only when payment has been successfully made. Outrgs VoF  is entitled to refuse, or impose special conditions upon, a supply, subject to giving reasons. If Outrgs VoF is unable to clearly establish the customer's permanent or temporary address, an order cannot be accepted. 

    Order processes that for whatever reason have been technically or otherwise disrupted before the payment instructions have been completed are incomplete, even if the customer has received an order confirmation. Such an order will in principle therefore not be delivered. Outrgs VoF shall endeavor, however, to contact the customer to complete the payment instructions so that delivery can be made. 

    Article 3: Prices and costs 

    The contract price is the current price at the moment when an order is placed with the webstore. The prices of articles are quoted inclusive of Dutch VAT. The prices quoted in the webstore are exclusive of postage costs. Outrgs VoF is not bound by the terms of its offer in the event that there is any printing, typesetting or programming fault on its website. 

    Article 4: Fulfilling orders 

    Outrgs VoF shall act with the greatest possible care in processing orders for articles. Articles shall be delivered to the delivery address given by the customer to Outrgs VoF. Outrgs VoF shall dispatch accepted orders as quickly as possible in the order in which they are received. The on the webstore indicated delivery term is approximate only and there is no right to compensation if actual delivery takes longer. 

    Article 5: Customs, Duties and Taxes 

    The customer is responsible for assuring that the product can be lawfully imported to the destination country. All orders will be send from The Netherlands. When ordering from Outrgs VoF, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside the European Union may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; Outrgs VoF has no control over these charges and cannot predict what they may be. In case of importing duties paid by Outrgs VoF with returning an article, this amount will be subtracted from the return amount. 

    It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. 

    Article 6: Right to return articles 

    Contrary to Article 5 of the MITEX general terms and conditions the customer is entitled to return any article to Outrgs VoF within forteen (14) calendar days of its delivery, without need to give any reason. This right also extends to articles that have been reduced in price. This has the effect of cancelling the purchase of that article and the customer will be refunded the amount already paid to Outrgs VoF for the said article. Please note that we will not refund the shipping costs for the returned items when a parcel is dropped off at a shipping company or postal service other than a DHL ServicePoint. No refund will be made in respect of articles returned to Outrgs VoF after the said forteen calendar days period. Articles must be returned in accordance with the instructions set out on the return form enclosed with the articles. Articles being returned must be in the condition generally accepted for normal use for approval of the articles, such as trying on articles in conventional shops. If a customer wishes to exercise such right to return an article, the article must be returned to Outrgs VoF together with everything originally sent with it, in its original state and packaging, in accordance with the clear and reasonable instructions given by Outrgs VoF. 

    Outrgs VoF is entitled to refuse to accept a returned article or to send it back to the customer if the article appears to have been used, no longer carries the original labels, or reveals damage caused by the customer, or if the customer does not comply with the instructions for returning the article given by Outrgs VoF.

    Article 7: Error in delivery 

    If Outrgs VoF delivers an article different from the one ordered, or if the article is damaged or defective, the customer must notify Outrgs VoF of this within 3 days after receipt of the article. Outrgs VoF will contact you regarding returning and crediting the item if this applies, otherwise we will come to an alternative solution. 

    Article 8: Complaints 

    If a customer wishes to exchange or return an article, it must follow the instructions specified on return form that is included in the parcel. Other enquiries, comments or complaints relating to an order, payment or delivery should be sent in writing to the following email address: info@outrgs.com. The email message must contain the customer's name, email address corresponding with that in Outrgs VoF records, the order number included in the order confirmation and the article number. 

    Article 9: Payment 

    The customer may pay either by iDeal, Credit Card, Mistercash, Dankort and PayPal. All payments must be made in accordance with the instructions given on the pages of the website. Orders will only be processed after Outrgs VoF has received the payment.  

    Article 10: Privacy 

    In placing an order, the customer grants Outrgs VoF the right to use its personal details where necessary. These details will be kept only insofar as necessary to achieve the goals for which the details are obtained and processed by Outrgs VoF, i.e. for performance of the contract, for marketing purposes and for maintaining contact with the customer. The personal details supplied by a customer will not be passed to any third party for commercial purposes without the customer's express consent. The customer is entitled to inspect and amend these details at any time. 


    Article 11: Disputes 

    Any dispute between Outrgs VoF and a customer may be brought by either party before the Disputes Commission for the Textiles and Footwear Sector (Geschillencommissie Textiel en Schoenen). Details of this procedure are set out in Article 15 of the MITEX general terms and conditions.