FAQ

Want to ask a question? Please check in de FAQ-list below for the anwser.

PAYMENT

Here you can find all your questions about payments.

We accept PayPal, Visa, MasterCard, American Express and Ideal. For Ideal choose "Pay with PayPal" and you can choose your Ideal bank option.

It is not a problem; you can always make a bank transfer and place you order. Please contact us at info@outrgs.com. 

There are many reasons that you may have a payment failure. Please make sure that your personal details and credit card information are correct and verify that everything has been entered properly. You could also try a different credit card.  If problems persist, please contact your bank, it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact us at info@outrgs.com. 

No, this option is not available.

We accept PayPal, Visa, MasterCard, American Express and Ideal. For Ideal choose "Pay with PayPal" and you can choose your Ideal bank option.

Prices are shown included Dutch VAT, but excluded shipping costs. Please check the "Shipping" chapter for more details.

Once the order is completed you'll receive an order confirmation at the email address you've provided. If you've problems with completing your payment, please contact our Customer Service. We'll do our utmost best to resolve the issue.

SHIPPING

Here you can find all your questions about shipping.

To ship your order you have to make sure to include a valid domestic address together with house/apartment number, city and correct zip code, state and province and country. Please make sure to insert a valid phone number to be contacted from the courier in case of problems with the shipment. A telephone number is mandatory. If it is not provided, the package could not be delivered and returned back with costs at your charge. 

Yes, we do deliver worldwide. For further information check our Delivery Policy page.

Our couriers allow only 1 address modification which has to be communicated before receiving the confirmation email. You have to contact us at info@outrgs.com. We will inform the courier about the diversion. Once the order is dispatched, unfortunately, it won't be possible to divert it to a different address. 

Please check our Delivery Policy page for shipping costs.

Please check our Delivery Policy page for estimated delivery time.

OUTRGS is working with PostNL.

ORDERS

Here you can find all your questions about orders.

Yes, orders may be cancelled within 2 hours after confirmation for a full refund. After this time lapse, the order may be already prepared for dispatching, so it might be impossible to cancel it. 

Yes! It will be possible to change the sizes of the items included in the order provided availability of the sizes and, of course, before receiving the confirmation email. From this moment on, it won't be possible to apply modifications. Anyway, modifications are not guaranteed and it won't be possible to change items included in the order. If you have any amendments in your order and we have already processed it, please send us an email to info@outrgs.com 

Order number may be found on your confirmation email. It is a 4-digit number. If you are not able to find it please contact us at info@outrgs.com. Make sure to have at hand the email address used to place the order or your full name. 

The shipment can be tracked using a tracking number that will activate after 1 business day from the pick up of the shipment. 
Once the order is confirmed, you will receive an email from the courier. For international deliveries we partner with POSTNL courier: if the status shows “Not found” or “Shipment not yet picked up” it means that your order hasn’t been sent yet and isn’t trackable at the moment. As soon as the parcel leaves our warehouse you’ll be able to track it. The shipments can be tracked here. Your tracking number will be able to give you exact information about the status of your order. 

Your order will be shipped via PostNL, packed in a recycled OUTRGS cardboard box.

RETURNS

Here you can find all your questions about returns.

You can return any item to us within 14 days since the delivery date. You can return your parcel using any postal service. As the parcel remains your responsibility until it arrives to us, remember to ask for proof of postage, in case your parcel gets lost. All we ask is that you make sure we know the order number your return relates to and your details. For further information about returns, please check our Return Policy page

Unfortunately, we are currently not able to offer free returns to our customers as we are a small growing company. We are working to improve the service in the future. 

If you received a faulty/wrong item, we apologize for the inconvenience. Please contact our Customer Service as soon as possible at info@outrgs.com providing: order number, name of the item and a brief description. Please attach a photograph of the faulty/wrong item in order to verify. For more details, please check point 7 of our Return Policy. 

It depends on the shipping method used. It may take up to 15 working days (weekends and holidays excluded) for the parcel to reach our warehouse. In your shipping receipt you will find the tracking number that you can use to track the status of your parcel and know in real time once it has been delivered to our warehouse.

The costs of a return differ based on the shipping company and country that you ship it from. Please check with your local post office for current pricing. We strongly recommend you that every item is returned using registered mail. If the return is not shipped using registered mail, we cannot be held liable for missing items. Also, hold on to the tracking code of your return until your return is processed. Please note that return shipments are at your own expense.

Once we have received the returned item in good order and in non-used condition we will refund the order within 24hrs per bank transfer to your bank account.

Please visit our Return Policy page.

We do not have any physical shop. Our products are available exclusively online and only on www.outrgs.com. 

Collection

Here you can find all you questions about our collection/items.

OUTRGS items can be bought exclusively on our webshop www.outrgs.com

Always follow strictly the washing instructions which are mentioned on the webshop. Wash the items only when it is really necessary. The less you wash the items the better, not only for the items but also for the environment.

You can deliver your old clothes to a collection point, from there your old clothes can start a second life with less fortunated persons. Old clothes not used any longer will be then recycled for new purposes.

For our first collection we have used Organic Cotton, Lyocell and recycled polyester. For future collections we will try to use as sustainable fabrics as possible such as bamboo and hemp.

Our products are manufactured in Portugal.

GLOBAL ORGANIC TEXTILE STANDARD, check our Sustainability page for more information.

We use Organic Cotton because it fits our Mission in creating fashion for men, using quality and sustainable fashion combined with an outrageous design.

The items from our collection are absolutely exclusive. For this reason, the manufacturing process requires several production and quality check steps. Even though the production sequence is linear, some mistakes may occur. In the unlikely event of a delay, our Customer Service Team will get in touch with you as soon as possible. 

In our shop you can find the sizes per item indicated in the 'Size Cart' info tool.

If an item is out of stock you can re-order or drop an email so we can respond to you personally and let you know if OUTRGS is going to re-produce that particular item.

MY ACCOUNT

Here you can find all you questions about your account.

Nog in te vullen: voorbeeld

f you want to place an order, a Daily Paper account is not neccessarry. You can checkout as a guest, checkout fast with a Paypal account or register as a customer.

Nog in te vullen:

Click ‘My account’ in the top right of our website. In order to register, all fields with a star need to be filled in.

Nog in te vullen:

We can delete your account whenever you want. Send us an email at info@dailypaperclothing.com and we’ll delete your account.

CONTACT OUR CUSTOMER SERVICE

Our customer service team is available to assist you with your order. You can fill in our contactform or send an e-mail to info@outrgs.com.